Terms & Conditions
Last updated: 5 October 2026
1. Who we are
TheLadle and theladle are trading names used by THELADLE.SHOP LTD, company number 16808357, registered in England and Wales. Our contact address is Audley House, 13 Palace Street, London, England, SW1E 5HX, United Kingdom. For order, access or complaint enquiries, email Contact@THELADLE.online.
2. Your purchase
These terms apply to purchases of the theladle digital educational course through this website. The course content, features, language, access period and any technical requirements are those described on the sales page when you purchase. Keep a copy of that description and these terms. No subscription or recurring merchant charge is created by this checkout.
The course is educational. It does not promise employment, a particular income, sales or business results. Your results depend on your circumstances, work and the tools and platforms you use. This does not reduce our obligation to supply the course as described.
3. Ordering and payment
Select or correct your billing country, check the price and currency, enter accurate contact and billing details, review these terms and the refund policy, and choose Pay. You must have legal capacity to enter the purchase contract. Contact us promptly if you notice an error in your details.
Prices are fixed separately in GBP, EUR, SEK, AUD, CAD, BRL and PLN; they are not live exchange-rate conversions. The checkout total is the amount we charge, including any taxes that apply to the displayed price. Your bank or payment provider may separately charge exchange or other fees under your agreement with it. Digital delivery has no separate delivery charge.
Stripe processes payments. Eligible local methods depend on country, currency, amount and provider approval. Some methods require authorisation in another app or on a provider website. A bank reference or voucher, including Multibanco, is not proof of payment. Your paid order is confirmed when Stripe confirms that payment has succeeded; before then, the order remains pending.
If you choose an instalment or buy-now-pay-later option, the provider’s financing terms are separate from your course purchase. Read them before agreeing. We cannot guarantee approval or the availability of a payment method.
4. Course access and support
After payment is confirmed, we arrange course access separately and send details to the email supplied at checkout. Checkout does not automatically create a course account or enrol you. Access may be supplied through a separate course platform. Any delivery timescale or access duration advertised when you order forms part of your purchase.
If access details have not arrived within the advertised timescale, check your spam folder and contact us with your order reference. If no timescale was specified, contact us promptly so we can confirm the delivery arrangements. You need a compatible device, a current browser, internet access and access to your email. Paid third-party tools or subscriptions are not included unless the sales description expressly says otherwise.
5. Cancellation and refunds
We offer a 14-day refund policy, as set out in our Refund Policy. We do not make you waive that promise merely because course access has been supplied. Your mandatory cancellation rights and remedies for content or services that are faulty or not as described remain available. Nothing in these terms removes rights given by applicable consumer law.
6. Using the course
Course materials are licensed to the purchaser for their own learning, unless the product description expressly grants additional rights. Do not redistribute course videos, share another person’s login, resell course materials or copy them into a competing course without permission. This does not restrict any rights or uses permitted by law.
You can apply what you learn to your own projects. Use of third-party AI tools, social platforms, affiliate programmes and AI-generated materials is subject to their own rules and applicable intellectual property and advertising laws. We do not control those providers.
7. Problems and responsibility
Contact us if content or access is faulty or materially different from its description. We will address the problem and provide the remedy required by applicable law. We may change how content is delivered, but will not use later terms to remove features or rights promised in an existing purchase.
Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any responsibility that cannot lawfully be excluded. No statement about educational results overrides your consumer rights.
8. Personal information
Our Privacy Policy explains how we handle checkout information, payment confirmation, customer communications and country detection.
9. Complaints, law and changes
Please email us with your order reference and a description of the problem so we can try to resolve it. These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or rights to use the courts of their home country where those rights apply. The version agreed when you purchase applies to that purchase; later changes apply to later orders.
English and Spanish versions are available. A translation will not reduce your mandatory rights. You can print or save this page for your records.